Gunjan Travelnet Privacy Policy
Your privacy is of supreme importance to us. Since you have entrusted us with your personal information, we will honour that trust and do all that is within reasonable means to safeguard and protect the personal data that you give us. We are duty bound to act in the best interest of our clients at all times and are completely transparent about handling, processing and disclosure of your personal data. The document below explains how we collect, use, process, store and disseminate your personal information. We have tried, as far as possible, to avoid legal jargon and make this document easy to read and understand by everyone. Since we are committed to transparency, we have added a link where you can contact us, if you have any doubts or questions regarding our privacy policy and the way we handle or use your personal data.
Before we begin, you need to know that Gunjan Travelnet is a travel and tour agency with affiliations with Bookings.com and Expedia.com. We are in the business of providing services and assistance in travel and tourism-related services through our brick and mortar offices as well as our website and those of our partners and affiliates. This privacy policy applies to all the platforms through which Gunjan Travelnet provides services at present and in future – which may include through mobile apps, social media and any other online or offline media.
We may need to amend our privacy policy from time to time, due to a number of reasons, main being that of expansion of our services and scope of work. We will try our best to inform all our clients about these changes, but it is advisable that you visit this page from time to time to review and see the changes we may have made which might impact you and the use of your personal data given to us.
We encourage all our clients to read our Privacy Policy to understand how we use personal and business information. In case, you disagree with the privacy policy or any clause therein, you should stop using our services. If you agree, then enjoy our services and let us plan you next trip.
Privacy Policy
Gunjan Travelnet respects your rights to privacy and is committed to protecting your personal and business information as per the industry standards. This policy sets how Gunjan Travelnet (referred here on as – the website, site, us, we, our) collects and uses your personal information. We require your personal information for the purpose of providing travel assistance and travel-related services to you.
When providing us with your personal or business information, you agree to our Privacy Policy which applies to how we handle the information provided and give us your consent to collect, use and disclose your information as stated in this Privacy Policy. If you disagree with this policy, do not provide us any personal information, which may, eventually, affect the services that we may be able to provide you.
By using any of our services, you are deemed to have read our Privacy Policy and agree to and acknowledge all the provisions and clauses laid down herein and any changes that we may make in future.
When you use any of the services we provide you are in essence agreeing to:
1. Disclose your personal information to us, which we may use to create a database record about you.
2. When you use any of the services provided by us or download information, register with the website, conduct any transaction, you agree to provide us the any necessary personal information essential for providing the services you desire. You also agree that your personal information may be shared and disclosed to any third party or service partners as may be involved in providing you the requisite services.
3. You agree to use our cookies on your browser (you can always remove them or restrict their use through the settings on your browser).
4. You agree to let us contact you with information about the services you have requested as well as with information about our services, products, promotions that may be of interest to you. You may opt out of this by expressing your desire to be excluded from our promotional information and newsletters.
5. Continued use of our site and our services is deemed as your acceptance of any future changes we make to our Privacy Policy.
What is Personal Information
We cannot assist you with your travel plans without certain information about you. You need to provide this information to us so, we can fulfil our part of the agreement and provide you the services you request. The personal information pertains to basic information about you and your travel companions. This includes your name, address, contact details and payment options. You may require some special services or may have personal preference and may provide up information related to those services or preferences for your upcoming trips. Besides this, we may also gather information from your phone, computer or tablet regarding your IP address, browser you use, location and language settings. There may be some information that we may receive from other sources. For a full list of information we collect.
For the purpose of this Privacy Policy, personal or business information would be deemed as any information that can be attributed to a specific individual or legal entity without any limitations. To know more about the type of information we collect,
Why We Need Your Information
We need your information to assist you with the services you require. This information is vital for a smooth and easy transaction of services. Without this information, we may be able to provide you only limited assistance. We also need your data to contact you regarding the services you may have requested or trips you may have booked through us. These communications could be regarding timing, reminders, latest deals, special offers, exclusive offers, add-ons, etc. that you can enjoy during the trip.
We collect your information for:
· Trip-related services. Whether it is booking hotels, taxis, transport, railway or airlines, tickets and entry for various attractions, programs, etc. that are included in your trip. We require your personal information to facilitate it.
· Customer Service. We provide full customer service to our users and your information helps in expediting your queries and providing a speedy solution to your problem.
· Creating, maintaining and using an account on our site.
· Marketing. We use the information provided by you for marketing activities.
· Communicating with you.
For a more comprehensive list of how we use the collected information you may refer.
How We Collect Information
All the information is either provided by you, your travel assistants or a third party you may have contracted to help with your requirements. We do not actively search for your information. Your information may come to us in any or all of the following ways:
i. Information provided directly by you, your associates, travel managers when booking directly with us either through our website or in person or via any electronic communication media including telephonic conversations.
ii. Any or all information you may provide on our website while browsing, navigating or exploring our site, services and promotions and offers.
iii. Information provided at the time of signing up and registering on our site.
iv. From third party affiliates who may contract us to provide the required services to you.
v. From other travel agents, booking agents and service providers.
vi. From market research companies
vii. Through cookies
What Information We Collect
We only collect personal information that we require to provide the requested services to you. The information we collect may include any or all of the below:
i. Title: Mr., MS, Mrs.
ii. Gender: Male, Female, Transgender
iii. Name: In full, with middle and surname included
iv. Date of Birth: As per official documents
v. Address: residential/ work or both along with Pin Code, state and country of residence.
vi. Email Address: for communication
vii. Nationality
viii. Credit / Debit Card Details, bank details, along with billing address, card holder’s name and expiry date. This is collected to facilitate sale and purchase of services requested.
ix. Travel Documents: Including passport number, visa, etc.
x. Any other information as deemed necessary for providing the requested services which may include but is not limited to - your religion, dietary preferences, medical history, health conditions if any, and details of any criminal records or incarceration anywhere.
xi. IP address of the visitors to our website
xii. In case of businesses and companies, we will collect the name, address, mailing id, phone number, mobile number, business and statutory details as may be required and tax registration numbers.
xiii. Cookies to store username and password on the visitor’s computer for future interaction and visits to our site.
xiv. We may record conversations, store correspondence and any other exchange with our representatives for providing services, or training and quality control purposes.
xv. We retain all the information you provide for as long as necessary to provide you with services or for legal purposes where required in compliance with statutory requirements and applicable laws.
Besides this, if you are travelling with a companion and use our services, we will need information about all your travel companions. You will be responsible for informing and educating any such person or persons regarding our privacy policies and ensure that they accept the policy before providing us with the information. The information that we may need from your travel companions is the same as we need from you.
How We Use Your Information
All the information we gathered is used for the following purposes:
i. Verification of your identity.
ii. For verifying your eligibility to use our services.
iii. For registration on our website in order to provide personalized service.
iv. For bookings of travel and travel-related services such as, railways, airlines, hotels, tour services, etc. on your behalf, or facilitating services offered on the website and those requested by you.
v. For Administrative functions related to the services you order and for billing.
vi. For correspondence related to services you requested.
vii. For customer care, answering your queries and responding to your requests.
viii. For customizing your experience on our website.
ix. Facilitating services available as well as those which may be offered from time to time on the site.
x. For promotional activities – to send you marketing, sales, and promotional material and communications.
xi. Generating enquiries and business leads
xii. For communication - sending emails, newsletters, mailers, etc.
xiii. For legal purposes
xiv. Resolving disputes, investigations into billing or fraud or any other criminal activity.
xv. Complying with legal or statutory requirements, regulations, codes and practices of the land.
xvi. Enforcing our terms of use
xvii. Facilitating your travel by providing confirmations, updates and travel notifications related to your trip.
xviii. Payment processing
xix. Filing of claims and any other repayment obligations
xx. Analyzing your use of our website and its services for review, improvement and training purposes.
xxi. Use the IP address of the visitors to our site for administration and/or diagnosis of our website and for statistical purposes.
Our client database is not for sale to any third parties. Your personal information will only be used and shared for the purpose for which it is intended or a related secondary purpose, connected with the services requested by you, unless you have granted us explicit permission to do so and the disclosure or use is allowed legally.
Disclosure of Personal Information
We will take reasonable measures to safeguard your personal information against unauthorized disclosure. In accordance with the provisions of applicable law, any or all of your personal information may be disclosed or shared with third parties under the following conditions:
i. To our partners and affiliates for the purpose of servicing your request. This is vital for a successful and hassle-free trip. We need to pass on your information and relevant information to our affiliates, partners and service providers. The information passed on can include you name, contact details, payment details and the names of your travel companions along with any special requests and preferences as opted by you. For any service related disputes, we may provide your information to the service providers to handle the situation and provide a satisfactory solution to the dispute. This may include providing proof of your reservations.
ii. In compliance with law and legal processes where requested by competent authorities please for the conditions.
iii. To travel service providers who may be assisting us in providing you with required services – these could include but are not limited to – travel and tour operators, transportation providers, airlines, hotels, guides, etc.
iv. When we handle your travel arrangements and collect personal information from you, we do so in capacity of an agent on behalf of the end service providers such as hotels, airlines, transport, travel insurance providers, etc. who are responsible for providing the services to you. These may also include banks, insurers, customer care, billing, marketing, promotions, surveys, fraud prevention, etc.
v. We may share your personal information with content, telecommunication and other service providers to facilitate their services, or for interconnection and interoperations, system operations, maintenance and billing services between the various providers. Third party may also collect additional information they may need to provide their services. All our service providers are bound by confidentiality clause and are obliged to protect your information and prevent its misuse.
vi. If you were referred to our website from another website or referral system, we may share some or all of your information with the referring entity to use for marketing, promotion and lead generation. Kindly review the privacy policies of such referring entities as we are not responsible for their actions.
vii. We may share your information with companies that provide services to Dishaa Tourism. These may include but are not limited to providers such as – insurance, auditing, accounting, consultancy and legal services, agents, contractors, operational services providers including but not limited to courier services, telecommunications, IT, payment, billing, payroll, printing, data processing, technical services, training, marketing, market research, call centers, security services, etc.
viii. The information we disclose to third-party suppliers may include some sensitive information – such as your bank account/card details.
information may be shared to conform with legal requirements under the following conditions:
· Where required by law – both Indian and Foreign, in good faith with the intention that the disclosure is essential for compliance with the law and/or legal processes
· In case we suspect any illegal or suspicious activity and believe the information is pertinent to the investigation both local and foreign, or it is essential to investigate, prevent and or take actions regarding any such illegal or suspicious activity, and on request from legal authorities and law enforcement agencies to protect and defend the rights, property and safety of Dishaa Tourism and its website, users, employees, and also in connection with our terms of use and any such agreements.
· In case of sale of a part or whole of Gunjan Travelnet, acquisition, merger, or consolidation, or sale of assets.
Some of the third-party providers, to whom we provide your information, may be located outside India. These travel services providers operate on their own country’s privacy standards, over which we have no control. We do not have any control over the privacy practices of overseas third-party recipients of your information. If you do not agree to this clause, please do not provide us with your personal information or avail of the services we offer. You can also review the privacy policies of these third-party service providers before sharing your information or requesting services from us.
Accessing Your Information
Most of your information is available on the profile you have created on our website. You can visit your profile on the website and can access, correct, update or delete any or all information from your profile. Remember if you delete essential information, we may be unable to process your service request, thereby affecting any services that you may require from us. In case, you do not wish to use our services in future you can send us an email or speak to our customer care executives to deactivate or remove your account. This will limit the information we hold on you and delete most of the personal information we have on you. We will still need to hold back some of the information from your account for record keeping, analytical purposes as well as for legal requirements for a certain time period, after which we will destroy all the information we may have retained. If you wish to use our services after having closed your account, you can always open a new one, all the same policies as before will apply to you again.
In case you do not have an account with us, or wish to inquire about any personal information that is not displayed in your account and you wish to access it, modify or delete it, you can always send an email to our customer care and we will be happy to assist you.
Choosing What To Disclose, Update or Amend
We allow you control over what personal information you wish to disclose to us. At the time of creating a new account or signing up, you have to fill in certain fields. The ones that are mandatory are marked and you will have to fill all those information fields to be able to access and use our services. There are a few optional fields which, if you do not wish to fill, you can always leave blank.
You can always update, amend or add information or close your account anytime you wish.
You have an option to opt out of promotional activities, special offers, and messages about our or third-party products and services. You can choose not to subscribe to any of these services at the time of signing up or at any later date through the email settings of your account.
In case you do not want us to use cookies on your device, you can restrict the function through your web browser settings. Each web browser has its own settings for cookies and you will need to check through your web browser’s help section on how to restrict cookies. Remember, if you refuse to accept cookies from our website, you may not be able to use or access our entire website. Some portions may be barred for you.
Data Protection
We take your privacy very seriously and are committed to protecting your data and personal information that we collect. It is impossible to guarantee full and complete security of data on a website, we do take reasonable administrative, technical, and physical security measures to protect your data from unauthorized intrusion into our systems.
Data Storage
Your data is stored in a secure environment within the country and abroad depending upon the location of our affiliates and service providers. All transfer of data is done in accordance with the local data protection laws.
External Links
All external links that link this website to another website or page outside this website, are not covered by this Privacy Policy. You should check the Privacy Policies of all such websites to understand their handling and storage of your data.
Changes to the Privacy Policy
Nothing is static, and neither is our Privacy Policy. We may need to change or update our Privacy Policy in future and you are advised to check the Privacy Policy from time to time for any changes that may have taken place. We will always notify you of any changes by email, but if you miss out on it, you can always check back on this page to see the amendments.
Contact Us
If you have any questions, doubts or queries about any part of our privacy policy, you can always contact us on the contact information given below.
